Survey: Students and lecturers see the relationship between each other more and more as a customer relationship
A survey dealing with the roles of students and lecturers was conducted by the Faculty of Economics and Business Administration at the University of Tartu. It shows that the students expect the lecturers to behave more like inspiring leaders, whereas the lecturers consider professional expertise and commitment to be an important part of their role. The relationship of a lecturer and student is more and more seen as a customer relationship instead of a collegial relationship.
The survey shows that if to compare the students' own idea of a very good student and good student, then the first one is distinguished by being active and committed to studies. The lecturers think that the difference between a very good and good lecturer lies primarily in attitude and personal characteristics, and less in skills and knowledge. A large proportion of the lecturers’ role expectations of the students include decency and diligence. Collegial relationship is not considered to be the primary basis for a role relationship. In several cases, it is pointed out that both students and lecturers see the lecturer-student relationship rather as a customer relationship.