Measuring the Impact of e-Government: Economic, Political and Social outcomes (SHRG.02.025)

Currently, Estonia offers about 1500 e-services in its e-governance ecosystem, producing over 340 million interactions in 2014 alone – almost a million a day. Last year, Estonian residents digitally identified themselves more than 8 million times and provided more than 6 million digital signatures. The spread of e-governance and its usage is indeed extensive. Yet, surprisingly little is known about the economic, political and social impact of Estonian e-services. This class is designed to focus precisely on the following:

(1) What is the economic, political and social impact of Estonian e-governance and digital services?
(2) How to accurately measure and model impact in these domains?
(3) How to make use of and analyze large datasets generated by the e-government ecosystem?

By design, this class is an empirical, problem-based class where you will acquire specific skills that are essential to understand and estimate the underlying concepts of impact evaluation in general and public e-services in particular. You will acquire knowledge on theories of technological diffusion and adoption, you will learn how to request and work with data automatically generated by the Estonian e-governance system, and you will apply powerful analytical techniques on actual data provided by the state institutions. The latter include data from the logs of X-Road, digital ID, internet voting, and various survey data that measure technology usage. Usage of system generated datasets for e-service impact analysis makes this class unique and first of its kind in Estonia.

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General information:

Credits:           (6 ECTS)
For whom:      compulsory for students of Democracy and Governance MA program;
open for all MA and BA students.
Schedule:         Spring term 2016, Tuesdays 10.15-11.45, Lossi 36-305
Language:        Course is held in English, project work can be submitted in Estonian.