Ott Pärna "Managerial and contextual factors influencing innovation in information technology-based public sector services: an exploratory cross-national study" | University of Tartu

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Contacts of UT units

Faculty of Arts and Humanities
Faculty phone: 
+372 737 5341
Faculty address: 
Jakobi 2, rooms 116–121, 51005 Tartu
  • Dean's Office
    Faculty phone: 
    + 372 737 5341
    Faculty address: 
    Jakobi 2, rooms 116–121, 51005 Tartu
  • Institute of History and Archaeology
    Faculty phone: 
    +372 737 5651
    Faculty address: 
    Jakobi 2, 51005 Tartu
  • Institute of Estonian and General Linguistics
    Faculty phone: 
    +372 737 5221
    Faculty address: 
    Jakobi 2, 51005 Tartu
  • Institute of Philosophy and Semiotics
    Faculty phone: 
    +372 737 5314
    Faculty address: 
    Jakobi 2, rooms 309–352, 51005 Tartu
  • Institute of Cultural Research
    Faculty phone: 
    (+372) 737 5223
    Faculty address: 
    Ülikooli 16, 51003 Tartu
  • School of Theology and Religious Studies
    Faculty phone: 
    +372 737 5301
    Faculty address: 
    Ülikooli 18–310, 50090 Tartu
  • College of Foreign Languages and Cultures
    Faculty address: 
    J. Liivi 4, 50409, Tartu
  • Viljandi Culture Academy
    Faculty phone: 
    +372 435 5232
    Faculty address: 
    Posti 1, 71004 Viljandi
Faculty of Social Sciences
Faculty phone: 
+372 737 5957
Faculty address: 
Lossi 36, 51003 Tartu
  • Dean's Office
    Faculty phone: 
    + 372 737 5900
    Faculty address: 
    Lossi 36, 51003 Tartu
  • Institute of Education
    Faculty phone: 
    +372 737 6440
    Faculty address: 
    Salme 1a–29, 50103 Tartu
  • Johan Skytte Institute of Political Studies
    Faculty phone: 
    +372 737 5582
    Faculty address: 
    Lossi 36–301, 51003 Tartu
  • School of Economics and Business Administration
    Faculty phone: 
    +372 737 6310
    Faculty address: 
    Narva mnt 18, 51009 Tartu
  • Institute of Psychology
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    +372 737 5902
    Faculty address: 
    Näituse 2, 50409 Tartu
  • School of Law
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    Näituse 20–324, 50409 Tartu
  • Institute of Social Studies
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    Lossi 36, 51003 Tartu
  • Narva College
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    Ringi 35, 80012 Pärnu
Faculty of Medicine
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Ravila 19, 50411 Tartu
  • Dean's Office
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    Faculty address: 
    Ravila 19, 50411 Tartu
  • Institute of Biomedicine and Translational Medicine
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    +372 737 4210
    Faculty address: 
    Biomeedikum, Ravila 19, 50411 Tartu
  • Institute of Pharmacy
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    Nooruse 1, 50411 Tartu
  • Institute of Dentistry
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    Faculty address: 
    Raekoja plats 6, 51003 Tartu
  • Institute of Clinical Medicine
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    Faculty address: 
    L. Puusepa 8, 50406 Tartu
  • Institute of Family Medicine and Public Health
    Faculty phone: 
    +372 737 4190
    Faculty address: 
    Ravila 19, 50411 Tartu
  • Institute of Sport Sciences and Physiotherapy
    Faculty phone: 
    +372 737 5360
    Faculty address: 
    Jakobi 5–205, 51005 Tartu
Faculty of Science and Technology
Faculty phone: 
+372 737 5820
Faculty address: 
Vanemuise 46–208, 51014 Tartu
  • Dean's Office
    Faculty phone: 
    +372 737 5820
    Faculty address: 
    Vanemuise 46–208, 51003 Tartu
  • Institute of Computer Science
    Faculty phone: 
    +372 737 5445
    Faculty address: 
    Narva mnt 18, 51009 Tartu
  • Estonian Marine Institute
    Faculty phone: 
    +372 671 8902
    Faculty address: 
    Mäealuse 14, 12618 Tallinn
  • Institute of Physics
    Faculty address: 
    W. Ostwaldi 1, 50411 Tartu
  • Institute of Chemistry
    Faculty phone: 
    +372 737 5261
    Faculty address: 
    Ravila 14a, 50411 Tartu
  • Institute of Mathematics and Statistics
    Faculty phone: 
    +372 737 5860
    Faculty address: 
    Narva mnt 18, 51009 Tartu
  • Institute of Molecular and Cell Biology
    Faculty phone: 
    +372 737 5027
    Faculty address: 
    Riia 23, 23b–134, 51010 Tartu
  • Tartu Observatory
    Faculty phone: 
    +372 737 4510
    Faculty address: 
    Observatooriumi 1, Tõravere, 61602 Tartumaa
  • Institute of Technology
    Faculty phone: 
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    Faculty address: 
    Nooruse 1, 50411 Tartu
  • Institute of Ecology and Earth Sciences
    Faculty phone: 
    +372 737 5835
    Faculty address: 
    Vanemuise 46, 51003 Tartu
Institutions
  • Library
    Faculty phone: 
    +372 737 5702
    Faculty address: 
    W. Struve 1, 50091 Tartu
  • Youth Academy
    Faculty phone: 
    +372 737 5581
    Faculty address: 
    Uppsala 10, 51003 Tartu
  • Institute of Genomics
    Faculty phone: 
    +372 737 4000
    Faculty address: 
    Riia 23b, 51010 Tartu
  • Museum
    Faculty phone: 
    +372 737 5674
    Faculty address: 
    Lossi 25, 51003 Tartu
  • University of Tartu Natural History Museum and Botanical Garden
    Faculty phone: 
    +372 737 6076
    Faculty address: 
    Vanemuise 46, 51003 Tartu
Support Units
  • Administrative Office
    Faculty phone: 
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    Faculty address: 
    Ülikooli 18a, 51005 Tartu
  • Centre for Entrepreneurship and Innovation
    Faculty phone: 
    +372 737 4809
    Faculty address: 
    Narva mnt 18, 51009, Tartu
  • University Office in Tallinn
    Faculty phone: 
    +372 737 6600
    Faculty address: 
    Teatri väljak 3, 10143 Tallinn
  • Estates Office
    Faculty phone: 
    +372 737 5137
    Faculty address: 
    Ülikooli 18a, 51005 Tartu
  • Finance Office
    Faculty phone: 
    +372 737 5125
    Faculty address: 
    Jakobi 4, 51005 Tartu
  • Grant Office
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    +372 737 6215
    Faculty address: 
    Lossi 3, III floor, 51003 Tartu
  • Information Technology Office
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    Faculty address: 
    Ülikooli 18a, 51005 Tartu
  • Human Resources Office
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    Faculty address: 
    Ülikooli 18, rooms 302 and 304, 50090 Tartu
  • Internal Audit Office
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    Ülikooli 18-244, 51005 Tartu
  • Marketing and Communication Office
    Faculty phone: 
    +372 737 5687
    Faculty address: 
    Ülikooli 18, rooms 102, 104, 209, 210, 50090 Tartu
  • Office of Academic Affairs
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    +372 737 5620
    Faculty address: 
    Ülikooli 18, 50090 Tartu
  • Procurement Office
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    Faculty address: 
    Ülikooli 18a, 51005 Tartu
  • Rector's Strategy Office
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    Faculty address: 
    Ülikooli 18, 50090 Tartu
  • Student Council
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    Ülikooli 18b, 51005 Tartu
  • University of Tartu Press
    Faculty phone: 
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    Faculty address: 
    W. Struve 1, 50091 Tartu
Other Units
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    Faculty phone: 
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    Faculty address: 
    Ujula 4, 51008 Tartu
  • Tartu Student Village
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    Faculty address: 
    Narva mnt 25, 51013 Tartu
  • Tartu Students’ Club
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    +372 730 2400
    Faculty address: 
    Kalevi 24, 51010 Tartu
  • Tartu University Hospital
    Faculty address: 
    L. Puusepa 1a, 50406 Tartu
  • University of Tartu Foundation
    Faculty phone: 
    +372 737 5852
    Faculty address: 
    Ülikooli 18, 50090 Tartu
  • View all other units

Ott Pärna "Managerial and contextual factors influencing innovation in information technology-based public sector services: an exploratory cross-national study"

Date: 
30.12.2014 - 14:15 to 15:45

Thesis supervisors:
Emeritus Professor Nick von Tunzelmann, University of
Sussex, Great Britain
Professor Urmas Varblane, University of Tartu

Opponents:
Professor Erik Terk, University of Tallinn
Jari Romanainen, Executive Policy Adviser, The Finnish
Funding Agency for Technology and Innovation

Summary:
This research is about innovation in the public sector. In a time of on-going economic instability (which started with the 2007-2008 global financial crises), sovereign debt crises in Europe (but also elsewhere), aging societies, and almost non-growing developed economies together with unemployment, make continued cost cutting in the public sector inevitable. On the other hand, there is a growing need for maintaining service standards, to find radical solutions for complex challenges and effective ideas for development and growth. Therefore, public sector innovation becomes more crucial than ever before. The research question of the thesis asks what is the relative importance of different managerial and contextual factors influencing the innovation process in information technology-based public sector services and how do they determine the nature of public service innovation system? The research is based on a combination of theoretical foundations and an exploratory cross-country survey on technologically innovative public sector services in four European countries - the UK, Denmark, Finland and Estonia. The current research is one of the early case-based empirical and quantitative exercises (the survey originated from 2005) to study innovation in the public sector. The results of the survey were partly first published by Pärna and von Tunzelmann in 2007.

In addition to existing theoretical and empirical knowledge about innovation in the public sector, the research has four perspectives through which the sub-research questions and propositions are set up and the public sector innovation process is analysed. These are managerial, learning, technological and systems perspective. The research answers to the following sub-research questions: what are the key features influencing, supporting and hampering, the development and implementation of successful, technologically innovative public sector services (managerial perspective); which managerial and organisational improvements are necessary to innovate in public sector services (learning perspective); what is the importance of technological knowledge in the public service innovation process, where and how is it developed (technological perspective); and what does the composition and dynamics of public sector (service) innovation system look like across countries (systems perspective).

The main contribution of new knowledge of this thesis is four-fold. Firstly, the purposely developed theoretical framework that gives a structured approach how to understand and manage innovation in public sector services. Secondly, the new conceptual-methodological approach of how to study and analyse the innovation process in public service organisations. Thirdly, the hand-made list of public service innovations from four countries and the database of the survey results. Fourthly, the quantitative analysis and synthesis of the survey results which characterises the innovation process of public service organisations in the survey countries. As an important contribution, this thesis shows empirically how different internal and external forces and factors within the public service innovation system influence the innovation process and how they differ across countries. Research results contribute to the literature of public sector innovation and management as well as enrich academic and professional debates around these increasingly important topics. Additionally, contributions can also be drawn for economic theory, organisational theory, public administration and political science.

The results might be also useful for policy-makers and public service managers to successfully encourage and manage innovation in the public sector. Knowing the key features influencing the development and implementation of successful technologically innovative public sector services is a prerequisite in this process. The research also explores to what extent the innovation process differs between the public and private sectors and which managerial and organisational improvements are necessary to innovate in public sector services. Innovation-related learning in the public sector is also analysed in this research.

Location: 
Narva mnt 4-a312
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